Privacy Policy

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Effective Date: June 24, 2025
Last Updated: June 24, 2025

Welcome to Fuze Consulting. We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide to us, particularly in relation to SMS communications facilitated by SMS Magic.

Fuze Consulting provides CRM, automation, and communication services. As part of our client experience, we may send SMS messages to provide service updates, support notifications, and promotional offers (when consented).

When interacting with our services, we may collect:

• Personal Details: Your name, mobile number, email address.
   
• SMS Data: Message content, replies, delivery times, and carrier status.
   
• Usage Metadata: Interaction history, message opens, or clicks (if applicable).
   

We use your information to:

• Provide services and updates relevant to your engagement with us.
   
• Send SMS communications you've opted into.
   
• Monitor and improve our messaging systems.
   
• Comply with legal or regulatory obligations.
   

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
 

By subscribing to SMS messages from Fuze Consulting, you agree to the following terms:

Message frequency varies per user. Message and data rates may apply. Text HELP for help. Text STOP to unsubscribe. Carriers are not liable for delayed or undelivered messages.
 

You may opt out at any time by replying STOP to any of our SMS messages. For assistance, reply HELP or email us at support@fuzeconsulting.co.

We rely on the following lawful bases:

• Consent – for marketing communications.
   
• Contractual obligation – for service-related updates.
   
• Legitimate interest – for client engagement and system operation.
   

Your personal data is retained only as long as necessary for business, legal, or compliance purposes. You can request deletion of your data at any time.

You have the right to:

• Request access to your data.
   
• Correct inaccuracies.
   
• Withdraw consent or unsubscribe from communications.
   
• Request deletion, subject to legal obligations.
   

To exercise any rights, contact privacy@fuzeconsulting.co.

We implement robust security practices to safeguard your information.

We may update this policy periodically. Changes will be posted on this page with the new effective date.